IT Support specialist

Job Summary

This is a Temporary position

candidates must be authorized to work in the United States without sponsorship now or in the future. We are unable to sponsor visas (H1B, OPT, CPT, etc.) for this position.

Seeking a dependable and solutions-oriented IT Support Specialist to support daily technology operations within a banking environment. This role is responsible for maintaining and monitoring computer systems, installing and configuring hardware and software, and providing timely technical support to employees across the organization. The ideal candidate is proactive, customer-focused, and capable of troubleshooting a wide range of IT issues both remotely and in person. This position plays a key role in ensuring the stability, security, and efficiency of the bank’s technology infrastructure while delivering excellent internal support to staff.

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Essential Duties & Responsibilities:

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
Monitor and maintain computer systems and internal networks to ensure optimal performance.
Respond promptly to service requests and technical issues across the organization.
Provide technical support to employees in person, by phone, or through remote assistance.
Set up and configure accounts, devices, and access for new employees.
Troubleshoot and resolve hardware, software, and connectivity issues.
Replace or repair equipment as necessary and coordinate maintenance when required.
Test and evaluate new technology solutions to support operational needs.
Diagnose system issues by gathering and analyzing technical data.
Adjust system configurations, settings, and permissions to resolve user issues.
Log and track all service requests through the internal ticketing system and provide updates as needed.

MINIMUM REQUIREMENTS:

Associate’s degree or certification in Computer Science, Information Technology, or a related field; bachelor’s degree preferred.
Minimum 2 years of experience in a help desk or IT support role.
Working knowledge of commonly used IT hardware, software, and business applications.
Relevant industry certifications are a plus.
Bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.
Strong problem-solving and troubleshooting skills.
Excellent customer service and communication abilities.
Highly organized with the ability to manage multiple support requests efficiently.

IT Support specialist

Job Summary

Essential Duties & Responsibilities:

MINIMUM REQUIREMENTS:

Apply Now

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