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Alert Analyst

Job Summary

 This is a 100% remote position

We are seeking an experienced Fraud Alerts Analyst to support daily fraud monitoring and alert review operations for a bank. This role is responsible for reviewing, analyzing, and clearing fraud alerts in a high-volume, fast-paced environment while maintaining strong accuracy, consistency, and regulatory compliance. The analyst will perform investigative reviews of transactional activity, document findings, and escalate suspicious behavior as appropriate. This is a fully remote position with approved overtime available during peak periods.

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Essential Duties & Responsibilities:

  • Review, analyze, and disposition approximately 12–15 fraud alerts per day in accordance with established procedures and risk thresholds
  • Conduct fraud investigations as needed, including transactional analysis and customer activity review
  • Document investigative findings clearly and thoroughly to support audit and regulatory requirements
  • Escalate suspicious activity and support follow-up investigations when required
  • Utilize fraud monitoring and case management systems (including FCRM); assist with platform transitions and implementation of new tools such as Verafin
  • Maintain consistency and quality while meeting productivity and turnaround-time expectations
  • Collaborate with management and team members to ensure timely alert resolution
  • Provide additional coverage and support during peak workloads, including approved overtime as needed

Minimum Requirements:

  • Prior experience in fraud alerts review and/or fraud investigations within a financial institution required
  • Demonstrated tenure and stability in previous fraud or financial crimes roles
  • Experience working in high-volume alert environments
  • Familiarity with fraud monitoring systems such as FCRM and/or Verafin
  • Strong attention to detail, sound judgment, and effective time-management skills
  • Ability to work independently in a remote environment while meeting performance expectations

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