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Market Manager

Job Summary

 We are seeking an experienced Market Manager to lead multiple retail branches within a defined market. This role is responsible for driving business growth, enhancing customer satisfaction, and ensuring operational excellence. The Market Manager will coach branch leadership, support community engagement, and execute strategic plans to meet sales, service, and compliance goals. 

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Essential Duties & Responsibilities:

  • Oversee the performance and operations of multiple retail branches.
  • Develop and execute local market strategies to grow deposits, loans, and fee income.
  • Lead, coach, and develop branch managers and their teams to achieve business objectives.
  • Partner with business units to support small business banking, mortgage, and wealth referrals.
  • Analyze market trends and branch performance metrics to identify growth opportunities.
  • Maintain strong community presence and represent the bank at local events.
  • Ensure high standards of customer service and satisfaction.
  • Monitor compliance with banking regulations, policies, and procedures.
  • Support talent recruitment, training, and retention efforts across the market.

Minimum Requirements:

  • Bachelor’s degree in business, finance, or related field.
  • Minimum 5 years of experience in retail banking with multi-branch oversight preferred.
  • Strong leadership, sales management, and customer relationship skills.
  • Excellent communication, organizational, and analytical abilities.

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