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Market Manager

Job Summary

The Market Manager II oversees the performance, growth, and operations of a new banking center. This role is responsible for achieving profitability, driving sales, ensuring compliance, and delivering excellent customer service. The Market Manager provides leadership to branch staff, develops business in the community, and ensures operational excellence while promoting the bank’s vision and values. 

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Essential Duties & Responsibilities:

  • Lead and manage all daily branch operations, ensuring compliance with policies, regulatory requirements, audit, and security standards.
  • Drive sales and business development to achieve branch growth, revenue, and customer retention goals.
  • Develop and implement business plans, sales strategies, and community outreach to expand market presence.
  • Provide coaching, training, and professional development for branch staff to ensure performance, compliance, and customer service standards are met.
  • Manage personnel decisions including hiring, performance evaluations, and disciplinary actions.
  • Act as a role model for customer engagement, branch transformation initiatives, and digital banking promotion.
  • Monitor risks, oversee branch expenses, and safeguard bank assets.
  • Represent the bank in the community to strengthen brand image and build business opportunities.

MINIMUM REQUIREMENTS:

  • Minimum 5 years’ experience in bank sales/service management.
  • Bachelor’s degree required (or equivalent experience).
  • NMLS registration (or willingness to obtain within 30 days).
  • Strong leadership, coaching, and business development skills.
  • Knowledge of compliance, BSA/AML, and risk management requirements.
  • Bilingual skills may be required in certain markets.

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