Universal Banker - Floater

• Provide a welcoming, professional, and engaging experience for all customers. 

• Utilize open-ended questions to understand customer needs and recommend appropriate banking products and services. 

• Open and manage accounts, including checking, savings, CDs, IRAs, and business accounts, ensuring accurate and compliant account documentation. 

• Educate customers on digital banking solutions, promoting self-service options when appropriate. 

• Execute a wide range of financial transactions, including deposits, withdrawals, loan payments, and issuing negotiable instruments. 

• Balance and reconcile cash drawers with accuracy and efficiency, and maintain proper cash handling procedures. 

• Replenish ATMs, maintain vault cash, and ensure compliance with security protocols. 

• Process Currency Transaction Reports (CTRs) and other compliance-related documentation as required. 

• Proactively identify and act on sales opportunities to deepen relationships, cross-sell banking products, and generate referrals for specialized services, such as lending or wealth management. 

• Stay informed about banking products and services, and meet or exceed sales and referral targets set by branch management. 

• Conduct outbound sales calls to follow up on leads and expand customer relationships. 

• High school diploma or equivalent required; some college coursework or banking certifications preferred. 
• At least one year of experience in banking, cash handling, or customer service, with demonstrated sales and cross-selling skills. 
• In-depth understanding of banking products, services, and current industry regulations.