Wire Transfer Specialist

Process incoming and outgoing domestic and international wire transfers accurately and within established deadlines.
Perform client callback verifications in accordance with bank policies and security procedures.
Assist business clients with online wire transfer setup, secure token activation, and user training.
Troubleshoot and resolve wire transfer issues, customer inquiries, and transaction exceptions.
Respond to customer requests and inquiries via phone, email, and internal banking email groups.
Process online account transfer requests and maintain wire transfer documentation and scan folders.
Complete and maintain daily wire transfer logs and required reporting.
Ensure compliance with BSA, AML, OFAC, and all applicable banking regulations.
Support daily workflow within the Wire Transfer Department and assist with operational projects as needed.
Maintain confidentiality of customer information and sensitive financial data.

High School Diploma or GED required.
Minimum 2 years of wire transfer, deposit operations, treasury operations, or banking operations experience.
Experience processing domestic and international wire transfers required.
Knowledge of BSA, AML, OFAC, and wire transfer compliance requirements.
Strong customer service and communication skills.
Ability to work in a fast-paced, deadline-driven environment while maintaining accuracy.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Outlook, Word, and Excel.
Ability to multitask, prioritize workload, and work independently.
Banking or financial institution experience required.