Assistant Branch Manager

Assist the Branch Manager in the daily administration and operation of a full-service branch.
Provide leadership, coaching, and supervision to branch staff while fostering a positive team environment.
Oversee branch operations, customer service, security, and compliance functions.
Support customer retention efforts and deepen existing client relationships.
Resolve complex customer inquiries, issues, and escalations.
Review branch operational reports, NSF and overdraft exceptions, and ensure proper follow-up.
Assist with branch audits, internal controls, quality assurance reviews, and regulatory compliance.
Monitor adherence to bank policies, procedures, and federal and state banking regulations.
Support consumer and business lending activities, including reviewing loan requests and assisting customers with banking solutions.
Cross-sell and promote bank products and services to meet customer needs and branch objectives.
Assist with employee scheduling, performance management, training, and professional development.
Participate in hiring, interviewing, and onboarding branch personnel.
Ensure branch security procedures and risk management practices are followed.
Prepare reports, special projects, and operational analysis for management as needed.

Bachelor's Degree in Business, Finance, Accounting, or a related field preferred; equivalent banking experience considered.
Minimum 3-5 years of community banking experience.
Minimum 1-2 years of branch leadership, supervisory, or management experience.
Strong knowledge of branch operations, deposit products, consumer banking, and customer service.
Experience supporting lending activities and understanding of lending terminology and credit fundamentals.
Working knowledge of banking regulations, compliance requirements, and operational controls.
Proven ability to supervise, coach, and develop employees.
Experience reviewing financial statements and customer financial information preferred.
Strong sales, relationship management, and cross-selling abilities.
Excellent organizational, communication, and problem-solving skills.
Proficiency with banking systems and Microsoft Office applications.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if business travel is required.