Support specialist

Job Summary

This is a Contract role - Must have banking experience

This position is ideal for a customer-focused banking professional who thrives in a fast-paced environment and enjoys assisting clients through multiple communication channels.

They will provide exceptional customer service while assisting clients with account inquiries, transfers, online banking support, loan and credit card questions, and general account maintenance. The ideal candidate will be bilingual in English and Spanish, detail-oriented, and passionate about delivering a positive customer experience.

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Essential Duties & Responsibilities:

Assist customers with account information, transfers, account maintenance, and general banking inquiries
Provide support for online banking and digital banking platforms
Handle customer inquiries related to loans, credit cards, and deposit accounts
Resolve first-level customer issues and follow up on open or pending cases
Deliver professional customer service through phone, email, live chat, and other communication channels
Ensure customer concerns are resolved promptly and accurately
Properly document all customer interactions within the CRM system
Meet service level agreements (SLAs), quality standards, and performance metrics
Collaborate with team members to identify customer service trends and process improvements
Maintain flexibility and adaptability in a fast-paced banking environment
Support additional projects and operational tasks as assigned by management

MINIMUM REQUIREMENTS:

High School Diploma or equivalent required
Minimum 1 year of customer service experience required
Previous banking or financial institution experience preferred
Bilingual in English and Spanish required
Strong verbal and written communication skills in both languages
Experience handling high-volume customer interactions preferred
Basic computer skills required
Proficiency with Microsoft Office applications
Strong organizational skills and attention to detail
Ability to multitask and work effectively under pressure
Strong problem-solving and customer service skills
Ability to work collaboratively in a team environment

Support specialist

Job Summary

Essential Duties & Responsibilities:

MINIMUM REQUIREMENTS:

Apply Now

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