Loan Servicing Specialist

Job Summary

The Loan Servicing Specialist is responsible for managing daily loan servicing activities for residential and commercial loans. This position ensures accurate and timely processing of payments, escrow accounts, insurance and tax disbursements, credit reporting, loan adjustments, customer requests, and other servicing transactions. The role requires strong attention to detail, knowledge of loan servicing procedures, and the ability to resolve complex servicing matters while maintaining compliance with applicable regulations and internal policies.

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Essential Duties & Responsibilities:

Manage daily loan servicing activities, including payment processing, payment adjustments, loan payoffs, loan boarding, and account maintenance.
Set up and modify Automated Funds Transfer (AFT) payments and process loan payments received through wires and other payment channels.
Review and process payments, non-posted items, suspense accounts, remittances, and other loan transactions.
Provide customer support regarding loan payments, insurance, escrow, account history, and other servicing inquiries.
Research and resolve customer complaints, servicing errors, and payment discrepancies in a timely and professional manner.
Manage escrow accounts, including annual escrow analysis, tax payments, insurance payments, and related adjustments.
Process insurance administration, including force-placed insurance, deductible waivers, and insurance tracking.
Process loan stops, reinstatements, charge-offs, demand letters, and non-accrual transactions.
Review loan index changes and process ARM and prime rate adjustments.
Manage E-Oscar disputes and ensure accurate credit bureau reporting.
Prepare loan history statements, reference letters, disclosures, service transfer notices, welcome letters, and other required documentation.
Process annual tax forms and related tax reporting requirements.
Process loan advances and related transactions for applicable loan programs.
Manage escheatment of outstanding loan checks in accordance with applicable state regulations.
Maintain accurate servicing records and ensure transactions are processed in accordance with internal policies, regulatory requirements, and established procedures.
Work closely with internal departments to research and resolve complex loan servicing issues.

MINIMUM REQUIREMENTS:

Associate degree in Accounting, Finance, Business, or a related field required.
Minimum of 2 years of loan servicing experience with knowledge of both residential and commercial loans.
Strong knowledge of loan servicing functions, including escrow analysis, deferrals, assumptions, loan boarding, payoffs, tax reporting, and payment processing.
Bilingual in English and Spanish, with the ability to speak, read, write, and understand both languages fluently.
Experience with Jack Henry Xperience, LoanVantage, and/or SilverLake preferred.
Advanced Microsoft Office skills.
Strong mathematical and analytical skills.
High level of accuracy and attention to detail.
Strong organizational and problem-solving skills.
Ability to manage multiple priorities and resolve complex servicing matters effectively.

Loan Servicing Specialist

Job Summary

Essential Duties & Responsibilities:

MINIMUM REQUIREMENTS:

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