VP Residential Operations

Oversee the full lifecycle of residential loans, including intake, application, underwriting, closing, and post-closing
Ensure compliance with all applicable regulations, including TRID, RESPA, and broader consumer compliance standards
Manage disclosures, loan documentation, and client onboarding processes with accuracy and timeliness
Supervise daily operations of the residential lending department, including oversight of direct reports
Utilize Encompass to manage loan pipeline, workflow, and operational tracking
Identify process inefficiencies and implement improvements to enhance productivity and accuracy
Maintain strong internal service levels while supporting cross-functional teams
Ensure adherence to internal policies, procedures, and regulatory requirements
Support audits, examinations, and regulatory reviews as needed

7–10+ years of residential loan operations experience within a banking environment
Proven expertise managing the full residential loan lifecycle end-to-end
Strong knowledge of TRID, RESPA, and consumer compliance regulations
Hands-on experience with Encompass (required)
Prior leadership or supervisory experience preferred
Strong understanding of banking operations; candidates from brokerage environments will not be considered
High level of attention to detail, organization, and problem-solving ability
Ability to manage workflows, prioritize tasks, and meet deadlines in a fast-paced environment
Strong communication skills with the ability to collaborate across internal teams