Loan Operations Specialist - Servicing

Job Summary

We are seeking a detail-oriented Loan Operations Specialist – Loan Servicing to support the Bank's daily loan servicing activities. This position will be responsible for payment posting, researching payment issues, processing account and loan adjustments, responding to customer inquiries, and resolving loan servicing issues.

The ideal candidate will have previous banking, loan servicing, or loan operations experience, strong attention to detail, and excellent customer service and communication skills.

Apply now

Essential Duties & Responsibilities:

Post and process borrower loan payments accurately and within established procedures.
Research and resolve payment posting issues, discrepancies, and exceptions.
Review loan accounts to identify and correct payment-related errors.
Process account and loan adjustments in accordance with established policies and procedures.
Respond to customer questions and requests through email and other communication channels.
Provide professional and timely customer service to borrowers regarding loan servicing matters.
Research and resolve loan servicing issues and customer inquiries.
Review loan account information to ensure transactions and account balances are accurate.
Maintain accurate documentation of payment activity, adjustments, and servicing requests.
Communicate with internal departments to research and resolve servicing issues.
Maintain a strong working knowledge of loan servicing procedures, policies, and processes.
Follow established internal controls and procedures when processing payments and adjustments.
Identify and escalate unusual transactions, discrepancies, or issues requiring additional review.
Assist with quality control, reconciliations, audits, and other loan servicing activities as needed.
Maintain confidentiality of customer and financial information.
Perform additional duties and projects as assigned.

MINIMUM REQUIREMENTS:

2+ years of banking, loan servicing, loan operations, or financial services experience preferred.
Hands-on experience with loan payment posting required.
Experience researching and resolving payment issues or account discrepancies.
Experience processing loan or account adjustments.
Previous customer service experience within a bank or financial institution.
Strong understanding of loan servicing processes and procedures.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Strong problem-solving and research abilities.
Ability to handle multiple servicing requests and prioritize work effectively.
Experience working with a core banking or loan servicing system preferred.
Ability to work independently while collaborating with internal teams.
Bachelor's degree in Business, Finance, Accounting, or related field preferred.

Loan Operations Specialist - Servicing

Job Summary

Essential Duties & Responsibilities:

MINIMUM REQUIREMENTS:

Apply Now

This website uses cookies.