Relationship Officer

Job Summary

This individual will serve as a key day-to-day contact for clients and work closely with the Relationship Manager to support client onboarding, transaction processing, documentation, portfolio maintenance, and reporting.

The ideal candidate will have banking experience within international trade finance, commercial lending support, factoring, or relationship servicing, along with strong organizational skills and the ability to manage multiple client relationships and transactions simultaneously.

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Essential Duties & Responsibilities:

Serve as a primary day-to-day contact for new and existing International Trade Finance clients.
Support the Relationship Manager in maintaining and servicing client relationships.
Coordinate the onboarding of new clients and collect required corporate, financial, KYC/CIP, insurance, and trade documentation.
Review client documentation for completeness and accuracy before submitting files for approval.
Maintain existing relationship files and ensure financial statements, corporate documents, insurance certificates, security agreements, lien filings, and other required documentation remain current.
Follow up with clients regarding missing, incomplete, or expiring documentation.
Process trade finance transactions, including funding requests, collections, and payment receipts.
Verify supporting documentation before transactions are processed and ensure transactions are accurately recorded.
Maintain and reconcile department ledgers and reports, including Sales Roll-Forward, Aging Detail, Workbooks, and Management Reports.
Monitor aging, past-due balances, documentation deficiencies, and potential policy exceptions.
Escalate discrepancies and exceptions to the Relationship Manager and Credit Administration when appropriate.
Coordinate with Credit Administration, Operations, and Compliance on onboarding, annual reviews, renewals, and ongoing relationship servicing.
Maintain accurate and organized records for internal audits, external audits, and regulatory examinations.
Provide a high level of responsive and professional service to international clients and counterparties.
Ensure all activities comply with BSA/AML, KYC/CIP, Bank policies, and applicable regulatory requirements.

MINIMUM REQUIREMENTS:

3–5 years of banking experience within international trade finance, commercial lending support, factoring, or client relationship servicing.
Experience with credit and trade documentation, client onboarding, and ongoing file maintenance.
Working knowledge of international trade finance products, documentation, and transaction processes.
Experience processing or supporting funding requests, collections, and payment applications.
Strong understanding of commercial credit and collateral documentation.
Working knowledge of BSA/AML and KYC/CIP requirements.
Experience maintaining and reconciling financial or portfolio reports and ledgers.
Strong Microsoft Excel skills.
Strong attention to detail with the ability to manage multiple client relationships and deadlines.
Excellent customer service and relationship-management skills.
Strong written and verbal communication skills.
Fluent Spanish required, including the ability to communicate professionally with clients and review documentation in Spanish.
Experience working with Latin American and Caribbean clients or markets strongly preferred.
Bachelor's degree in Business Administration, Finance, Accounting, International Business, or a related field preferred; equivalent relevant experience may be considered.

Relationship Officer

Job Summary

Essential Duties & Responsibilities:

MINIMUM REQUIREMENTS:

Apply Now

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