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Teller Operations Supervisor

Job Summary

The Teller Operations Supervisor is responsible for overseeing the daily operations of the teller line while ensuring a high standard of client service, operational efficiency, and compliance with bank policies and regulations. This role requires strong leadership skills, attention to detail, and the ability to coach and develop team members. The Supervisor plays a key role in maintaining control over risk, cash handling, and customer service performance at the branch level. 

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Essential Duties & Responsibilities:

  • Supervise all teller operations, including cash drawer control, vault balancing, ATM processing, and depository verification, ensuring strict compliance with audit and security procedures.
  • Monitor branch cash flow, enforce cash limits, and ensure daily balancing of all cash and transaction totals.
  • Use sound judgment and policy adherence when authorizing override transactions and supporting teller discrepancies.
  • Lead efforts to deliver excellent client experiences by resolving issues, supporting service transactions, and maintaining minimal wait times.
  • Support and promote cross-selling and referral initiatives by educating clients and staff on products and services.
  • Train, coach, and schedule teller staff, supporting individual development and team performance.
  • Conduct regular audits, oversee inventory of official checks and money orders, and ensure readiness for internal and external reviews.
  • Collaborate with management on employee evaluations, performance improvement plans, and disciplinary actions when necessary.
  • Ensure compliance with all internal controls, regulatory guidelines, and the bank’s code of ethics, while maintaining branch operational risk standards.
  • Lead teller and operations meetings to communicate updates, policy changes, and drive continuous service and process improvement.

Minimum Requirements:

  • High school diploma or GED required; bachelor’s degree preferred.
  • 2–5 years of banking or financial services experience, including cash handling and supervisory responsibilities.
  • Proficient in Microsoft Office Suite.
  • Strong leadership, coaching, and communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Familiarity with bank operations, compliance, and audit standards.

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