Must be bilingual English and Spanish
Customer Service must have an excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing). Genuine interest for speaking to customers, answering queries and a clear communicator. Responsibilities include: assist the customers with account information, request, transfers, closing accounts, loan questions, credit card questions and overall, Online assistance and guidance. This position is responsible for making specific changes to existing accounts, resolving first level inquiries, following up on open/pending cases and providing timely responses and/or resolutions to customer inquiries.
New Edge Associates Inc
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